Frequently Asked Questions
Straight answers about booking, prices, what we do and who turns up. Can't find yours? Call 09 242 4092 or send us a quote request.
Booking and Areas
What areas of Auckland do you cover?
All of Auckland. We are based on the North Shore, so that is where we are quickest, and we cover central, east, west and south Auckland and the Hibiscus Coast. Outside Auckland, ask: for a bigger job we will often travel further.
How quickly will you get back to me?
We call or email you back within one working day of your quote request.
What are your hours?
Monday to Friday, 8am–5pm. Call 09 242 4092, or send a quote request any time and we will reply on the next working day.
Do I need to be home for the job?
Not always. We agree a time with you before we come, and for a rental we can arrange access with your tenants directly if you prefer.
Can you do several small jobs in one visit?
Yes, and it saves you money. One visit means one travel charge and one minimum charge, not one for each job, so send us the whole list.
What We Do
What kind of jobs do you do?
General repairs and handyman work, carpentry and building repairs, getting rentals ready between tenants, smoke alarms and annual testing, heat pump servicing, exterior and grounds work, and maintenance for body corporates and businesses.
Do you do electrical, plumbing, gas or roofing work?
Not ourselves. Electrical, plumbing and gasfitting are restricted trades in New Zealand, and roofing is specialist work. On a renovation or bigger project we book and manage the licensed trade as part of the job. For a standalone electrical, plumbing or roofing job, we point you to someone who can.
Can you do work that needs a building consent?
Yes. Dex, our Licensed Building Practitioner in carpentry, carries out and signs off restricted building work. That includes taller retaining walls built to an engineer's design.
Do you take on renovations?
Yes: bathrooms, kitchens, rot and recladding, decks, and refreshes between tenancies or before a sale. Dan, a fully qualified builder, visits, measures and gives you an itemised quote before anything starts.
Do you work for landlords, body corporates and businesses?
Yes. We work for homeowners, landlords, body corporates and small businesses across Auckland. For committees and building managers we run scheduled maintenance rounds, with a written report and photos after each visit.
Do you install smoke alarms?
Yes. We fit long-life battery photoelectric alarms to the standard a rental has to meet, and an annual inspection is $99 + GST per property. Hard-wired alarms are electrical work, so we don't fit those.
Do you service heat pumps?
Yes. A heat pump service is $155 + GST for the first indoor unit, call-out included, and $85 + GST for each extra unit on the same visit.
Prices
How much does a handyman cost in Auckland?
Our handymen are $75 + GST an hour, with a $130 + GST minimum charge. Most common repairs come in between $220 and $340 + GST all up, including materials and travel.
Will I know the price before you start?
Yes. Standard jobs are priced on the spot, and anything bigger gets a written quote. Nothing starts until you say yes.
Are your prices + GST?
Yes. All our published prices are + GST.
Is there a minimum charge?
Yes, $130 + GST for any job.
Do you charge for travel?
Every job carries a travel charge, wherever you are in Auckland. It is on your quote before you say yes.
Are materials included?
Materials are extra and itemised on your invoice, so you can see exactly what was used.
Who We Are
Are you insured?
Yes. We hold public liability insurance.
Who will come to my property?
Our own team. Dan is our project manager and a fully qualified builder, Dex is our Licensed Building Practitioner, and Don and Ricky are our maintenance technicians. Lizzie runs the business and is usually your first call. The team holds Site Safe passports.
Are you part of Aspire Property Management?
We are its sister company: a separate business with our own team and vans. We have looked after the repairs and upkeep for Aspire Property Management's landlords since 2015, more than 1,100 homes across Auckland.
Do you only work on Aspire-managed homes?
No. We work for anyone in Auckland who needs repairs or maintenance done.
Still Got a Question?
Ask it with your quote request and we will answer within one working day. Or call and talk to a person who knows the job.
Mon–Fri 8am–5pm